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Creating a smoother user experience for a franchised logistics company.

With a growing delegate network, Moovin brought us on to address the lack of communication and support for their franchise operators. Through our SpinGuide, SpinBuild, and SpinScale process, we found the issue, fixed it, and made it easier for delegates to use the Moovin platform.

What we did

SpinGuide

SpinBuild

SpinScale

Our team

Federico Perez

Architect & Strategist

Fernando De Sena

Customer Success

Diego Reich

Product Designer

Lucas Fernandez

Software Engineer

Agustín Sartorio

Software Engineer

Platforms

Web

Figma

Next JS

Notion

Tailwind CSS

THE CLIENT

Franchised Logistics in Central America.

Moovin is a logistics company that relies on smaller, franchised operators (called delegates) to deliver packages in the most difficult areas of Costa Rica.

They pride themselves in the level of communication about package locations throughout the delivery process.

THE CHALLENGE

Growth was blocked by manual chaos.

Moovin wanted to expand by delegating deliveries to third-party operators, but these partners weren’t logistics-savvy. Instead of using the internal platform, they ran the entire operation via WhatsApp.

This led to missing tracking data, poor customer visibility, and a huge internal workload. Moovin’s team had to manually input every delivery into their system—just to keep things traceable.

Delegates relied on spreadsheets that didn’t sync with Moovin’s system, creating double work and making it impossible to scale without increasing operational costs.

THE SOLUTION

Creating a Simple Delegates Interface.

By implementing a QR code scanning interface, we eliminated the need for spreadsheets and allowed Delegates to communicate directly with the Moovin platform.

Updates with the Scan of a Code

Delegates scan the shipping manifesto and all packages are added to the Moovin Platform.

Shows package location

Scanning an individual package informs the recipient of the package’s location and updates the Moovin Platform.

Assign packages to routes

Delegates can assign packages to delivery routes, which is then assigned to a specific carrier for a particular date.

THE RESULTS

Eliminating Manual Support.

The Delegate Interface allowed Moovin to add new delegates easily and eliminated the need to manually update the system from report spreadsheets.
Their POC of operations became a legitimate function of growing their business.

Devs free to work on other projects.

New Platform

To migrate old solutions into new technology.

TESTIMONIAL

What the client had to say.

More Than Just Developers

Spinlab was more than just a software development company; they acted as a partner throughout the entire process of building our solution. Their support was invaluable every step of the way.

Daniel Somlo Moreno

Business Development Manager